Terms of service

TERMS OF SERVICE
Effective Date: September 21, 2026

Welcome to Serve & Unwrap. By placing an order through our website (serveunwrap.store), you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. PRODUCTS
All products sold through Serve & Unwrap are seasonal, limited-edition items. Product images are used for illustrative purposes. Slight variations in color and appearance between product images and the physical item may occur due to screen settings and manufacturing processes. These variations are not considered defects.

2. PROCESSING TIMES & DELIVERY
All orders are processed and fulfilled according to the following estimated timelines:

Processing & Fulfillment: 3-5 business days
Shipping & Delivery: 8-15 business days

By completing a purchase, the customer expressly acknowledges and agrees to a total delivery window of up to 20 business days. A delay within this window does not constitute a breach of contract or a valid reason for a refund or chargeback.

3. ORDER CANCELLATIONS
Once an order is placed, it enters our automated processing system.

Cancellations are permitted only within the first 24 hours of purchase.
After 24 hours, costs are incurred and the order cannot be canceled. Customers must wait to receive the item and then follow our Refund Policy.

4. RIGHT TO CANCEL ORDERS (PRICING & LOGISTICS)
We reserve the right to refuse or cancel any order. This includes, but is not limited to:

Errors in pricing or descriptions.
Extreme logistical costs to specific remote regions that exceed the feasibility of the sale.

In such cases, a full refund will be issued immediately.

5. FREE SHIPPING
All orders include free shipping worldwide. Once your order has shipped, you will receive tracking information via email when available. We are not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping information provided by the customer.

6. 30-DAY GUARANTEE
We stand behind the quality of our products. If your item arrives damaged, defective, or with any issue caused by shipping or handling, we will work with you to provide a replacement or full refund at our discretion. This guarantee is valid for 30 days from the date of delivery. Please contact us within 12 hours of delivery with photos of the item and packaging.

7. RETURNS & EXCHANGES
Due to the seasonal and limited-edition nature of our products, all sales are final unless the item arrives damaged or defective, in which case our 30-day guarantee applies.

8. PRODUCT CARE
Customers are responsible for following any care instructions provided with the product. Improper use, handling, or modifications may void any replacement consideration.

9. INTELLECTUAL PROPERTY
All product designs, images, branding, and content on this website are the property of Serve & Unwrap and may not be copied, reproduced, or used without written permission.

10. LIMITATION OF LIABILITY
We are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

11. CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website and services constitutes acceptance of any changes.

12. CONTACT INFORMATION
For any questions regarding these Terms of Service, please contact us at: stepnestofficial@gmail.com