Shipping policy

SHIPPING POLICY
Last updated: September 21, 2026

Thank you for shopping with Serve & Unwrap. We are committed to getting your order to you as quickly and safely as possible.

1. FREE SHIPPING
All orders ship free of charge worldwide. No minimum purchase required.

2. ESTIMATED TIMELINES & FULFILLMENT EXPECTATIONS
Due to high demand, the following timelines apply to all current orders:

Processing & Fulfillment: 3-5 business days
Shipping & Delivery: 8-15 business days

Total Delivery Window: By completing a purchase, the customer expressly acknowledges and agrees to a total delivery window of up to 20 business days. A delay within this window does not constitute a breach of contract or a valid reason for a refund or chargeback.

3. TRACKING INFORMATION
Once your order has been shipped, tracking information will be provided via email when available so you can monitor your delivery status.

4. CUSTOMS & IMPORT FEES
International customers may be responsible for customs duties, taxes, or import fees required by their country. These charges are determined by local customs authorities and are not included in the product price.

5. DELAYS
Occasional shipping delays may occur due to customs processing, weather conditions, holidays, or carrier issues beyond our control. A delay within the stated delivery window does not qualify as grounds for a refund or dispute.

6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

7. DAMAGED PACKAGES
If your order arrives damaged, please contact us within 12 hours of delivery with photos of the item and packaging so we can review the issue and assist you appropriately. Our 30-day guarantee covers any damage or defects caused by shipping.

Contact Information
For shipping inquiries, please contact us at: stepnestofficial@gmail.com