Refund policy

REFUND POLICY
Last updated: September 21, 2026

1. ALL SALES FINAL
Because each Serve & Unwrap product is a seasonal, limited-edition item with dedicated production and fulfillment costs, all sales are considered final once an order is placed. By purchasing, the customer expressly acknowledges and accepts the production timelines and process described in our Shipping Policy and Terms of Service.

2. 30-DAY GUARANTEE
We stand behind the quality of our products. If your item arrives damaged, defective, or with any issue caused by shipping or handling, we will work with you to provide a replacement or full refund at our discretion. This guarantee is valid for 30 days from the date of delivery. To make a claim, please contact us within 12 hours of delivery with photos of the product and packaging so we can review the issue promptly.

3. ORDER CANCELLATIONS
Once an order is placed, it enters our automated processing system. Cancellations are permitted only within the first 24 hours of purchase. After this window, costs are incurred and the order cannot be canceled or modified.

4. DELIVERY TIMELINES & DISPUTES
By placing an order, customers acknowledge and agree to the delivery timelines stated in our Shipping Policy. A delay within the stated delivery window does not constitute a breach of contract or a valid reason for a refund or chargeback.

5. VISUAL VARIATIONS
Product images are used for illustrative purposes. Slight variations in color and appearance between product images and the physical item may occur due to screen settings and manufacturing processes. These are not considered defects and do not qualify as grounds for a return or refund.

6. RIGHT TO CANCEL (OUR DISCRETION)
We reserve the right to cancel any order due to pricing errors, description errors, or extreme logistical costs. In such cases, a full refund will be issued immediately.

Contact Information
For refund inquiries, please contact us at: stepnestofficial@gmail.com